Refunds and Replacements PolicyUpdated 3 months ago

At BunMo, we are committed to ensuring that our customers, big and small, are thrilled with their purchases. If you’re unsatisfied or encounter an issue with your BunMo product, we’re here to help!

Eligibility for Returns and Replacements:

• Timeframe: Items must be returned or exchanged within 6 months of purchase.
• Condition: Products must be returned in their original packaging and in the condition they were sold. All parts included in the original packaging must be returned.
• Proof of Purchase: A receipt or Order ID is required to process your return or replacement.

How to Initiate a Return or Replacement:

1. Contact us: Email [email protected] with:
   • Your Order ID
   • The products you’d like to return or replace
   • For defective items, include a photo of the issue to expedite the process
   • Specify whether you’d like a replacement or refund

Important Details:

• Products purchased from third-party sellers (e.g., eBay) are not eligible for returns or replacements. Please contact the original seller for assistance.
• We can only process returns and replacements for items purchased directly from BunMo.com or our Amazon Storefront (sold by Makers Mate).
• Gifts: Refunds for gifts will only be issued to the original purchaser.
• Sale Items: Full-price items cannot be exchanged for items purchased at a sale price.
• Expedited Shipping Charges: We cannot refund expedited shipping charges.
• Replacement Processing Time: Please allow up to 10 business days for your replacement to be processed.
• Refund Posting: Refunds may take up to 10 days to post to your account.
• International Orders: We cannot process returns for customers outside of the U.S., and all international sales are final.

At BunMo, we strive to make the return or replacement process as smooth as possible. Thank you for trusting us with your little one's adventures!