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BunMo Customer Care

All our toys are sealed with a tamper-proof seal both for safety and peace of mind. If you have received your order and found the tamper-proof seal broken, please contact our Customer Happiness Team immediately. You can contact our team through our Contact Us page or by directly emailing support@bunmo.comWhen contacting our team, please remember to quote your order number, and tell us what you have purchased so that we can investigate what went wrong and get you a replacement as soon as possible.

All our toys are sealed with a tamper-proof seal both for safety and peace of mind. If you have received your order and found the tamper-proof seal broken, please contact our Customer Happiness Team immediately. You can contact our team through our C

I received an open package. What can I do?

Shipping & Delivery

How can I contact BunMo?

BunMo Warranty Statement

Refunds and Replacements Policy

Can I purchase BunMo products in bulk for resale or through wholesale accounts?

Identifying Genuine BunMo Products and Reporting Counterfeits

Do you offer donations for non-profits?

Do you donate products to special causes or individuals?

General Questions and Support

How do I track my order?

I never got my order, what to do?

What is BunMo's US shipping policy?

What are BunMo's delivery times and shipping methods within the US?

What is BunMo's International shipping policy?

Where can I buy BunMo Products?

What liquid is in our Liquid Motion Bubbler.

What should I do if I'm missing a puzzle piece?

Stretchy Strings Cleaning and Maintenance

My Glow-in-the-Dark Stretchy Strings won't glow, what do I do?

Are these Stretchy Strings made from safe materials?

Can the Stretchy Strings be chewed on?

Do these strings have a smell?

Is it possible for the Stretchy Strings to get tangled in hair?

How many different Stretchy Strings are there?

Can the Stretchy Strings be used in educational settings?

Are these strings appropriate for children with autism?

Can the Stretchy String range be used for adults too?

Stretchy Strings FAQ's

Are the Pop Tubes durable?

Are the Pop Tubes noisy?

Are the Pop Tubes safe for young kids?

Are the Pop Tubes teachable toys?

Can the Pop Tubes be used in water?

Are the Pop Tubes washable?

Can these Pop Tubes help with sensory play?

Can the Pop Tubes be connected together?

Pop Tube FAQ's

My pens don't want to work, what do I do?

Ocean Clickers: What is the ink color of the pens?

Ocean Clickers: Are the pens erasable?

Ocean Clickers: How does the eraser work?

Ocean Clickers: Is the ink safe for important documents?

Squishy Pens: Are there refills provided?

Squishy Pens: Do these pens come in different designs?

Squishy Pens: Are they recommended for kids of any specific age?

Squishy Pens: Are these pens easy to hold and use?

Ocean Clickers & Other Pens: How to replace the ink cartridge.

Stationary FAQ's

Does the Silly Suckers come with a storage bag?

Can the Silly Suckers stick to any surface?

Can the toys store water, leading to mold growth?

Silly Suckers FAQ's

How to choose the perfect utensil for you.

Can the weighted utensils go in the dishwasher?

Can I purchase a travel wrap separately for the utensil sets?

Utensil FAQ's

Product FAQ's

I received an open package. What can I do?Updated 2 years ago